Early recognition
Identify behaviours and circumstances that may indicate increasing risk.
TRAINING COURSES
Manage conflict before it becomes violence.
Practical learning for people who may face confrontation, aggression, challenging behaviour or emotionally charged situations.
CONFLICT
Understand behaviour and improve response.
Training considers communication, situational awareness, escalation, de-escalation and personal decision-making in difficult encounters.
Communication
Use clear, proportionate communication to manage interaction.
De-escalation
Apply practical approaches intended to reduce tension and avoid unnecessary escalation.
WORKPLACE APPLICATION
Relevant across public-facing roles.
Conflict management can be contextualised to security, healthcare, retail, hospitality, education and other environments.
Scenario learning
Apply principles to realistic workplace situations.
Personal safety
Consider positioning, awareness and safer decision-making.
Organisational procedures
Connect individual skills with reporting and escalation arrangements.
SPEAK TO STREETWISE